A valid contract between Wizard Robotics Ltd. and the buyer is closed when shipping takes place.
The order is considered a binding offer, to close the contract between seller and buyer. The order takes place, when you provide all shipping, payment and billing information correctly, check the box "I have read and agreed to the terms and conditions bound to this order" and press the "confirm" button in step 3of3 during the order process.
We're going to respond with a confirmation that we received your order, which gives you an additional chance to double check your order. You will also find information regarding your payment.
We can accept your binding offer (your order) in that we ship the product(s). This finalized the contract.
The contract is closed between yourself and
Wizard Robotics Ltd.
The preferred method is via Paypal a secure online credit card processing service.
We send all orders via Courierpost and a signature is required upon delivery. As they do not deliver to PO Box we also require a physical address. Please do not sign for any damaged parcels. Please allow 5-10 working days to process your order and send the goods. Couriers are generally overnight, but we cannot be liable for courier delays. If an item is out of stock, we will endeavour to contact you as soon as we possibly can.
We will email the tracking details when your order is dispatched. Delivery usually takes 1-3 business days, depending upon your location. Please allow an extra business day for delivery to rural addresses.
If you do not receive your goods within these time frames please email us and we will Track and Trace for you. We take no responsibility for lost, damaged or stolen goods, or goods that have been delivered to an incorrect address. Whilst we endeavor to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
In some cases collection may be possible from our Auckland warehouse or other nominated location. Collection is by pre-arranged appointment only. Contact details will be provided once you have indicated you wish to collect.
Damages or Loss in Transit
Claims for damage or loss in transit must be made against the respective carrier as follows:
- Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. In the case or shortage or damage please advise us within 48 hours.
- We cannot accept liability for goods damaged or lost in transit however details of any claim should be advised to us immediately and we will work with the carrier on your behalf to obtain a successful outcome.
We only list current stock we have on hand or on the shop floor. Although this has not happened yet, please note there is a minor chance something you purchase may have just run out of stock and may have a lead time, varying from one to three weeks.
Orders made on a New Zealand public holiday will be processed on the next business day.
We will replace or exchange if:
Item is defective
Item is incorrectly described in the auction listing
If we are unable to replace goods we will offer you the choice of
- a credit or
- a refund.
We will not refund if:
You simply 'change your mind'
Item was 'not what you expected it to be' or 'not what you imagined it to be' (we may exchange at our discretion and a restocking fee may apply).
Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All courier charges are non-refundable.
If you receive defective or damaged goods then please contact us immediately via e-mail. Please clearly advise what the problem is and include the following information: Invoice or Packing Slip Number, Item Description, Date of Purchase, Price Paid, a daytime phone number and if possible a photograph of the damage.
We will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Returns will be credited electronically back to your credit card account.
Wizard Robotics Ltd honours obligations under the Consumer Guarantees Act 1993.
Unless otherwise stated, all goods come with a warranty of 3 months against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period from the date of dispatch will be repaired or replaced free of charge when the goods are returned Wizard Robotics’ nominated return address.
Goods must be returned at the buyer's expense. We recommend that you use a signature required track and trace service for return. Repaired or replacement goods will be returned to the buyer at the Wizard Robotics’ expense.
This warranty applies only to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, or damage caused through unauthorised repairs.
30 Day Money Back Policy
In order to receive a refund, purchased item must be brand new and unused. The packaging and all of the contents must be returned. Customer must have receipt. Item can only be refunded if returned within 30 days of purchase on receipt. ALL items will need to be assessed BEFORE a refund is issued. Refunds will also be exclusive of shipping costs. 30 day money back warranty is not a trial period, we will not refund any items that have been used, and we will only refund items in original, perfect condition. We reserve the right to refuse the refund of a product if we feel it does not meet these criteria.
Your details will not be passed onto any third parties at all under any circumstances.
While every effort will be made to ensure that the information on this website is kept current and accurate, we can't assume any liability for any inconvenience or loss caused by any errors or omissions concerning our products or services.
Limitation of Liability
In no event shall Wizardrobotics Ltd be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.